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Product & Payment Policy

Privacy information:

Product and the image relevance

The product images are of high resolution to give you a clear picture of the product. You can as well click on zoom option to have a closer view of the product image. Actual product may vary a little from the picture due to high lights used in photography. Other specifications like the size, material fabric, design are specified along with the product image.

Please feel free to write to use on feedback@urban-trendz.com as we are enthusiastic to ensure that your opinion is heard and give the best solution and answers to your problems

Information about payment:

Payment options?

We accept online payments through credit card, debit card and net banking. We accept visa, MasterCard, American express & diner's club cards.

We also provide cod (cash on delivery) option to our customers for a convenience fee.

Security for prepaid payments?

For payments processed through online payment gateway system you may not bother for your credit / debit card information leaking or falling in wrong hands as all payments will payments will be authorized by your bank directly without any information being passed through us. You will be getting an authorization code via your bank through online payment gateway to complete your transaction within in 30-60 secs [this will depend on your internet connection]

Our trusted payment gateways use SSL encryption technology to protect your card information.

The price shown to me at checkout time is the final payable price?

For all listed items the price shown are final product price excluding taxes. All prices at the time of check out is the final price to be paid and all inclusive.

How do i pay using a credit/debit card and is it safe?

We accept all visa, MasterCard and dinners’ club cards - Indian cards and international cards are supported. Customers will need to key in their 16-digit credit/debit card number and the 3 digit CVV code (card verification value - found on the back of the card) and complete the payment flow. We won’t share your personal information with anyone. Because we understand therefore we respect your privacy. We take extreme care with your details. At no time does even urban-trendz have access to your credit card, debit card or any bank details, thus making your payment ultra-secure. All credit/debit card details remain confidential and private. For details please read our privacy policy.

Cod [cash on delivery] – how it works?

The cash needs to be hand over to the courier person at the time of delivery of the product.

The product packet must be sealed properly with no tamperage. Please do not accept if the packet is tampered or damaged.

Cash on delivery option is not available for all pin codes pan India. Certain pin-codes and products fall under cash on delivery option. To confirm this option for your area kindly enter your pin code in the box provided on the product detail page.

Cash on delivery charges Rs.75 applicable irrespective of the value of the order.

Billing & shipping details:

All billing and contact information should be filled in properly and precisely with no errors. All details like your name and address must be exactly as on credit card or debit card statement and verifiable by your bank credit card provider while authorizing payment.

The billing information and mobile number will help us to send you order confirmation and keep you posted at all times about your order.

Correct shipping details like name, address, and contact details are information where you want your order to be delivered.

In case the billing and shipping address are the same just click the option provided. In case the billing address is different from shipping address please put in the correct details at the right place.

Product packing information:

We ensure that your order reaches you safely as it left our go downs. Our poly bags / boxes are strong to protect the merchandise from any rough handling by logistic team. The product is packed in transparent sealed bags for further protection.


Are all our listed products on website always in stock?

At times the product may be out of stock - in such case we have an option “notify me” in product detail page

In case a product is discontinued we delist it from the website.

In case we get an order for out of stock product we will try to resource it within 4-5 business days and if that is not possible - you will have your money back.

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