We use the best and safest logistic services to deliver your order. FedEx and Aipex are the companies who handle our logistics.
Majorly all products are dispatched within 24 - 48 hours. In case of few orders it will differ by one day or another for an item. Mostly all orders are delivered within 1-7 working days after dispatch date pan-india depending on the pin code accessibility. We serve 7000 pin codes pan-india
Since orders are dispatched in 24 – 48 hours kindly track your order after 48 hours from the time of order being placed.
Once the order is shipped an email is sent to you with tracking number and the details of the logistic company. Orders can also be tracked on our website www.urban-trendz.com under track your order. In case you don’t have login you will have to create one.
In case you are having trouble reading emails or in you have not received and updates on your order please email to us: email@example.com or call us on +91 7715900888 (10am to – 6pm, Monday to Friday)
Urban-trendz deliver product pan-india for orders processed through net banking, debit card, credit card. Cod orders have limited delivery pin codes.
Product packing information:
We ensure that your order reaches you safely as it left our go downs. Our poly bags / boxes are strong to protect the merchandise from any rough handling by logistic team. The product is packed in transparent sealed bags for further protection.
Currently, we ship only across India. We'll begin international shipping in the near future.
Can i modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘my order’ section of app/website/m-site
How do i cancel my order?
Tap on “my orders” section under the main menu of your app/website/m-site and then select the item or order you want to cancel. Refer to return policy for time limit.
I just cancelled my order. When will i receive my refund?
If you had selected cash on delivery, there is no amount to refund because you haven't paid for your order. For payments made via credit card, debit card, net banking, or wallet you will receive refund into the source account within 7-10 days. If payment was made by redeeming coupon then refund will be in the form of coupon immediately after your order is cancelled. If you then want the refund from coupon to your bank account, contact our customer support team by using the contact us section on app or website”.
What should i do if i receive a damaged or a wrong product?
Please read our returns & exchange policy to know more!